Less come up here because nothing to stress out in here...
Everything is fine to me. Nothing special happen to me recently, only pass a simple life.
I think I should be very less come up here to update my blog.
Hope you all go well and safe in your life. :)
Thursday, August 12, 2010
Tuesday, August 10, 2010
5 Proven Ways to Keep Your Customers Happy in Challenging Times At No Cost
1. Make Customer Satisfaction # 1
Hey, forget about how many sales you make in a day, and look at how many customers you satisfied today! Every satisfied client means repeat sales. Yep, it might be a product that they purchase over and over again, or it may mean different products they pick up every time they walkthrough the doors. Heck, it might mean both repeat products and added impulse products as well.
Happy customers talk to their friends, and friends trust what their friends have to say about a business.
Yep, even though it's an opinion...they'll take it as the gospel and set a lot of stock in it. Keep your customers saying good things about your products and services...it'll pay off.
2. Deliver...Don't Promise More Than You Can Handle
No one likes to be let down. Yeah, that means your customers will be happier if you promise less, but deliver more. Think about this... happy customers tell 3 of their friends about you, but disappointed customers gripe to 11 friends about what you didn't do right. Yep, it pays to keep your word!
What about those unhappy clients? Deal with them as quickly as possible and do what it takes to keep them happy. Yeah, you might lose a little profit today, but think of it like this...if you keep the mon your side they'll come back again and again - and so will their friends.
3.When you have made a mistake, admit it and set things straight.
When customers have a complaint - listen, truly listen. Then apologize and take corrective action. In many instances, the very act of listening (without interrupting) can be enough to diffuse the situation and make the person feel worthy as a customer. Then ask the customer how they would like you to resolve the situation. In most instances, your client will come up with something reasonable - and often less costly than a solution you might have proposed.
4.Tell Your Customers You Appreciate Their Business
We all enjoy the warm fuzzy feeling that comes with being appreciated. Yep, a smile...a thank you...a pat
on the back...they all leave us feeling great. How can you send your customers out of the store with the knowledge that they are valuable to you? Just say it... I appreciate your business! Say it with a special sale...by letting the min on a new product or service you are adding just for them...or simply with a smile and heartfelt thanks.
Think about this...how do you feel when you know your opinion counts? Yeah, we all like to think people respect our thoughts and ideas. When your customers know you put a lot of stock in what they think of your business, they'll be more likely to talk it up to their friends and family. Reward them every time they share their opinion about your business. Set up a special referral reward program and watch the news travel.
5. Surprise the customer from the time to time.
When it is possible to provide an extra level of service, do so. Whether it's an unexpected complimentary dessert in a restaurant, or an upgrade that has not been requested, these special gestures go a long way towards engendering customer loyalty and to winning you new customers. It has long been known that on average, a dissatisfied customer will tell 10 - 16 others, but people who have had an unexpectedly good experience also recount their stories.
Hey, forget about how many sales you make in a day, and look at how many customers you satisfied today! Every satisfied client means repeat sales. Yep, it might be a product that they purchase over and over again, or it may mean different products they pick up every time they walkthrough the doors. Heck, it might mean both repeat products and added impulse products as well.
Happy customers talk to their friends, and friends trust what their friends have to say about a business.
Yep, even though it's an opinion...they'll take it as the gospel and set a lot of stock in it. Keep your customers saying good things about your products and services...it'll pay off.
2. Deliver...Don't Promise More Than You Can Handle
No one likes to be let down. Yeah, that means your customers will be happier if you promise less, but deliver more. Think about this... happy customers tell 3 of their friends about you, but disappointed customers gripe to 11 friends about what you didn't do right. Yep, it pays to keep your word!
What about those unhappy clients? Deal with them as quickly as possible and do what it takes to keep them happy. Yeah, you might lose a little profit today, but think of it like this...if you keep the mon your side they'll come back again and again - and so will their friends.
3.When you have made a mistake, admit it and set things straight.
When customers have a complaint - listen, truly listen. Then apologize and take corrective action. In many instances, the very act of listening (without interrupting) can be enough to diffuse the situation and make the person feel worthy as a customer. Then ask the customer how they would like you to resolve the situation. In most instances, your client will come up with something reasonable - and often less costly than a solution you might have proposed.
4.Tell Your Customers You Appreciate Their Business
We all enjoy the warm fuzzy feeling that comes with being appreciated. Yep, a smile...a thank you...a pat
on the back...they all leave us feeling great. How can you send your customers out of the store with the knowledge that they are valuable to you? Just say it... I appreciate your business! Say it with a special sale...by letting the min on a new product or service you are adding just for them...or simply with a smile and heartfelt thanks.
Think about this...how do you feel when you know your opinion counts? Yeah, we all like to think people respect our thoughts and ideas. When your customers know you put a lot of stock in what they think of your business, they'll be more likely to talk it up to their friends and family. Reward them every time they share their opinion about your business. Set up a special referral reward program and watch the news travel.
5. Surprise the customer from the time to time.
When it is possible to provide an extra level of service, do so. Whether it's an unexpected complimentary dessert in a restaurant, or an upgrade that has not been requested, these special gestures go a long way towards engendering customer loyalty and to winning you new customers. It has long been known that on average, a dissatisfied customer will tell 10 - 16 others, but people who have had an unexpectedly good experience also recount their stories.
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